Four Smart Ways Technology Can Help Physical Security Businesses Build a People-First Culture

As a security business owner, your employees are at the heart of all operations – and the steps that must be taken to ensure their safety and welfare cannot be underestimated. How can physical security firms prioritise the welfare of employees along with their bottom line, especially given the ongoing effects of a global pandemic?

Here’s are some ways technology can transform employee experiences for the better, and help your business create a people-first culture that truly sets you apart from the rest.

1. Technology helps you protect your protectors

The nature of the job naturally puts security personnel in higher-risk situations. As a people-first business, investing in fundamental technology that continually enhances employee safety is a must. This may include real-time, location-based tracking so operations can be monitored and assigned safely by managers, as well as emergency communication lines that allow guards to call for support when needed.

2. Intelligent technology makes people work smarter

Security guards have an invaluable on-the-ground perspective that those who do not work the rounds can miss. But silos often get in the way of these insights, resulting in numerous missed opportunities and diminished overall efficiency. Centralising security information in a cloud can help to streamline processes considerably – from eliminating the need for manual note-taking to increasing the accuracy and speed of incident reporting. Not only does this free up valuable resources in a time of budget constraints, guards are also less fatigued and able to concentrate better on crucial security tasks at hand.

3. Technology bridges gaps in communication

Technology helps people in your organisation connect better with one another. And with better communication comes increased efficiency, accuracy and vigilance – all of which contribute directly to building business resilience and credibility. For instance, a centralised security hub allows officers to streamline communication across multiple channels and forward information instantly to their supervisors. Investing in security management software that remains functional in areas with low bandwidth can also be an asset during critical moments, ensuring security managers are equipped to promptly respond and route personnel to key areas no matter where they are. Incident reporting that supports the use of different media, such as voice recording and images, provides added detail that can be key in managerial-level decision-making to address loss prevention.

4. Technology gets your people ready for the future.

Security business leaders now face the crucial task of preparing employees for an effective and safe transition into the new normal. Innovative technology is opening doors to remote security operations, where security personnel can coordinate operations across multiple organisations and locations — all from the safety of their homes. Embracing this powerful paradigm shift towards a people-first culture directly addresses employees’ needs with compassion, and sends a reassuring message that their health and welfare are still being accounted for during COVID-19.

What next?

Security personnel are an integral part of any workplace. Building a people-first mindset can significantly boost employee morale and confidence — and help the best stay the best at their jobs. Contact us today to find out how Security Risk Manager (SRM) can keep your business empowered, productive and ready to take on whatever comes next.

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Leslie Tan

Chief Operating Officer

Leslie Tan has held numerous senior positions within product, sales, business development, marketing, and operational teams, spanning a range of industries and in various locations across Asia Pacific.

He has an in-depth understanding of all the strategic and operations functions of a business, including how to develop a group of individuals into a highly productive, unified team.

Before joining Software Risk, Leslie worked for leading global technology and consumer brands and also owned and operated several other businesses.

As COO of Software Risk, Leslie has a broad set of responsibilities—from partnering with the CEO and management team to develop and execute strategic business initiatives, overseeing the day-to-day operations of the business, ensuring compliance with corporate governance, policies and processes, as well as taking a hands-on role in driving all aspects of products/services go-to-market and their performance.

A born and bred Singaporean, with a global mindset, Leslie is a firm believer of the importance of establishing a first-hand understanding of a client’s business to understand their key concerns and objectives and then provide them with a solution to those needs.

Dr Dennis

Chief Technology Officer

With both an undergraduate degree and doctorate in computer science, followed by 10 years of experience as a software engineer and solutions architect, Dennis brings a unique combination of research, teaching, and software engineering expertise to the Software Risk team.

He has worked on both large and small-scale projects and products, as well as consulting to the Australian Department of Defence on intelligence analysis.

Dennis’ passion for technology and solving problems, combined with his qualifications and professional experience, enable him to quickly identify how technology can solve a problem, rather than always relying on people.

He works with his team to develop smart tools that do not rely on language or technical know-how, ensuring accessibility and ease of use.

Dennis and his team of Software Risk software engineers are skilled at assessing client requirements, researching suitable technologies, designing solutions, and developing products.

With a focus on quality, security, and privacy, Dennis’ technology team ensures rigorous testing and evaluation of the features and design before delivering them to market. This commitment provides clients with the certainty that they are investing in a robust and fit-for-purpose product.

Ian Stewart

(Member of ASIS International)

Software Risk’s Founder, Ian Stewart has a wealth of experience in international executive, strategic, and operational roles across commercial and government sectors. In particular, Ian has spent:

  • Close to ten years working in risk management—including six years at a risk management and security company, providing boutique risk solutions in one of the most demanding operating environments in the world;
  • 20 years in the Australian Army; and
  • 2 years in the Australian Police Force.

Consequently, he brings significant industry experience and unique expertise to his role as Software Risk’s Founder. Ian has an innate understanding of his clients’ commercial business drivers as well as the logistics and specific demands involved in providing security operations.

It is this experience and understanding that drives his vision of using technology to keep people safe for Security Risk Manager (SRM); providing security companies and in-house security teams with an innovative, effective, and cost-efficient solution to the management of their operational needs.