When Every Second Counts: Adapting Quickly to Security Demands in the New Normal

The widespread changes resulting from COVID-19 have affected countries and industries across the world in a myriad ways. But one thing’s for certain — the pressure is now on physical security businesses to step up their first lines of defence against the virus to better protect employees as well as members of the public. And with the global health crisis still ongoing, there is a greater need for security personnel to continue hands-on work with full agility and awareness – without compromising on safety.

However, research shows that over 60% of security operations in the APAC region are still reliant on manual processes, which opens them up to greater inaccuracies, wasted resources and lowered productivity in a time where these are more critical than ever. Let’s take a look at some of the most pressing security issues businesses are facing in the wake of COVID-19 – and what pivoting to the right tech solution can do.

Automating can help save lives

COVID-19 has compelled security businesses to rethink their strategies and approach to operations. There is a need to keep up with constant and evolving information regarding government measures and the nature of the virus so business operations can be adjusted accordingly.

With public health and lives at stake, there is very little room for failure. Furthermore, operating during a pandemic has given rise to additional administrative and logistical challenges. Due to social distancing rules, only a few security personnel are allowed on-site at any given time. There is also a need to meticulously document, track and monitor visitor traffic for contact-tracing purposes, as well as the introduction of new protocols like temperature-taking. 

With reduced manpower and more day-to-day tasks at hand, the limitations and risks of analogue record-keeping are becoming more apparent. As operational changes must be carried out promptly and decisively, investing in a secure and meticulously-tested tech platform is important to facilitate the automating and streamlining of processes on a quick turnaround. A cloud solution can help raise accountability and minimise human error even further, since on-site personnel are now able to file and store vital information in a secure hub to be accessed promptly and remotely by their managers.

Enabling open and remote communication

The presence of stable communication lines has become even more important during COVID-19, especially in environments with lower bandwidth. For example, security supervisors may be required to update their team at a moment’s notice in case a public health development requires immediate action. 

Because the nature of the industry requires maximum uptime to ensure the safety of security officers, a platform that enables location-tracking can greatly enhance communication channels and help conduct remote operations at a safe distance, even in an emergency.

Protect your protectors

Because security personnel are valuable front-liners in the fight against COVID-19, their safety and welfare should be prioritised at all times. Allowing for remote operations and communications helps officers carry out essential tasks effectively without putting themselves at risk.

A centralised tech solution that streamlines communication between security managers and their officers ensures minimal time lag and that resources and manpower can be diverted to critical situations right away. Investing strategically in mobile devices and other portable tools will be key in bridging communication gaps between officers and their commanding hub.

What next?

The security industry is experiencing many changes – and greater risks — in light of COVID-19. Fortunately, a powerful and comprehensive digital solution can help security personnel work better, faster and safer than ever before.

Security Risk Manager (SRM) is a cost-efficient software suite that is designed for seamless integration and operations on mobile and desktop. It is subscription-based, so you can start or pause our services whenever you need. Explore our full range of solutions in a no-frills, no-obligations demo session today!

A 360-degree view on intelligent security – now on mobile and web

Security Risk Manager (SRM) helps you automate physical security for a more intelligent world. Explore our full range of solutions in a no-frills, no-obligations demo session today!

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Leslie Tan

Chief Operating Officer

Leslie Tan has held numerous senior positions within product, sales, business development, marketing, and operational teams, spanning a range of industries and in various locations across Asia Pacific.

He has an in-depth understanding of all the strategic and operations functions of a business, including how to develop a group of individuals into a highly productive, unified team.

Before joining Software Risk, Leslie worked for leading global technology and consumer brands and also owned and operated several other businesses.

As COO of Software Risk, Leslie has a broad set of responsibilities—from partnering with the CEO and management team to develop and execute strategic business initiatives, overseeing the day-to-day operations of the business, ensuring compliance with corporate governance, policies and processes, as well as taking a hands-on role in driving all aspects of products/services go-to-market and their performance.

A born and bred Singaporean, with a global mindset, Leslie is a firm believer of the importance of establishing a first-hand understanding of a client’s business to understand their key concerns and objectives and then provide them with a solution to those needs.

Dr Dennis

Chief Technology Officer

With both an undergraduate degree and doctorate in computer science, followed by 10 years of experience as a software engineer and solutions architect, Dennis brings a unique combination of research, teaching, and software engineering expertise to the Software Risk team.

He has worked on both large and small-scale projects and products, as well as consulting to the Australian Department of Defence on intelligence analysis.

Dennis’ passion for technology and solving problems, combined with his qualifications and professional experience, enable him to quickly identify how technology can solve a problem, rather than always relying on people.

He works with his team to develop smart tools that do not rely on language or technical know-how, ensuring accessibility and ease of use.

Dennis and his team of Software Risk software engineers are skilled at assessing client requirements, researching suitable technologies, designing solutions, and developing products.

With a focus on quality, security, and privacy, Dennis’ technology team ensures rigorous testing and evaluation of the features and design before delivering them to market. This commitment provides clients with the certainty that they are investing in a robust and fit-for-purpose product.

Ian Stewart

(Member of ASIS International)

Software Risk’s Founder, Ian Stewart has a wealth of experience in international executive, strategic, and operational roles across commercial and government sectors. In particular, Ian has spent:

  • Close to ten years working in risk management—including six years at a risk management and security company, providing boutique risk solutions in one of the most demanding operating environments in the world;
  • 20 years in the Australian Army; and
  • 2 years in the Australian Police Force.

Consequently, he brings significant industry experience and unique expertise to his role as Software Risk’s Founder. Ian has an innate understanding of his clients’ commercial business drivers as well as the logistics and specific demands involved in providing security operations.

It is this experience and understanding that drives his vision of using technology to keep people safe for Security Risk Manager (SRM); providing security companies and in-house security teams with an innovative, effective, and cost-efficient solution to the management of their operational needs.