How Tech Can Help Managers and CSOs Set New Standards for Optimal Security Tracking

Good monitoring goes beyond ensuring that security guards perform their task correctly. At any given time, a security operations manager is tasked with overseeing a team of guards, all of whom work across different shifts and locations. On top of ensuring that the physical premises remain invulnerable to breaches, the manager is also responsible for ensuring the safety and welfare of all personnel. Even a small gap in monitoring can prove critical, jeopardising a client’s trust and potentially putting your employees in harm’s way.

When security guard tracking becomes a challenge, how can managers better leverage technology to enhance and empower the way their teams work? Here are five tried-and-tested strategies to help take remote security patrol operations to the next level.

1. Know the unique parameters of each job site or facility

When it comes to protecting lives and property, it is essential to clearly understand the scope of work involved. A security guard tracking system helps to manage, disseminate and track this information correctly. This aligns expectations between the team and the client, and allows guards to perform their duties with a higher degree of accountability. Such tasks include:

  • Inspecting building entrances and existing checkpoints
  • Monitoring foot traffic
  • Establishing a stronger presence in high-risk or high-value properties

2. Diversify your security patrols

Patrolling is an essential part of every security guard’s duty. Because predictable patrols may leave a site more susceptible to breaches, security companies are expected to carry out randomised patrols and vary their guard schedules in order to identify potential blind spots.

A security guard tracking system can help to manage, disseminate and track this information correctly. It supports randomised patrols by offering managers better visibility on site information and other required tasks, including:   

  • Viewing patrol assignments
  • Specify tasks for each checkpoints
  • Checking each guard’s GPS location
  • Receiving incident logs in real-time
  • Implementing strategic changes
  • Evaluating guard performances
  • Streamlining guard schedules

3. Address security guards’ needs

Depending on the terrain and hazards involved in each site, security guards should be provided with proper footgear, personal protective equipment and a tactical belt. They will also be equipped with communication devices so they can coordinate and report their actions while on the move. 

Depending on their qualifications or licenses, guards may also be assigned defensive weapons like batons or firearms to assist them with patrol work. A good security guard tracking software can help: 

  • Document and track the storage, usage and maintenance of equipment 
  • Safely facilitate the handover of security assets to relevant personnel

4. Embrace a paper-free future

Paper-based incident reports are prone to human error as they often lack context, automatic timestamps and accurate geolocations. A modern system enhances the accuracy and depth of digitised reports, which managers can then use for faster and more strategic decision-making. Such applications can help security personnel:

  • Access their assigned tasks seamlessly
  • Call for prompt emergency backup 
  • Create more accurate and detailed incident reports
  • Work in areas where Internet connectivity is low
  • Improve the overall quality and speed of their team’s response.

5. Build your own mobile command centre

Automation has enhanced many aspects of business, and physical security operations are not an exception. In fact, a web-based security management solution can accelerate efficiency, improve delivery of services and enable greater cost-savings. This is especially crucial during COVID-19, where social distancing can make it difficult for on-site supervisors to simultaneously oversee organisations with multiple offices.

An automated solution with a centralised dashboard can help managers:

  • Review security rounds online
  • Check the completion of patrol checkpoints
  • Generate reports quickly 
  • Command and coordinate with assigned responders on-site  
  • View visitor lists on-site
  • Monitor the location of guards and stay aware of arising issues in real-time

What next?

Improving security track starts with building the right foundation – and the right tools. Security Risk Manager (SRM) empowers organisations of all sizes with a suite of rapid-response mobile and web applications designed to make security operations better, and smarter. These range from a security rounds tracker with voice and photo recording to a centralised dashboard that offers valuable insights in COVID-19 visitor logs, including vehicle plate numbers and temperature scan records. To get to know these features and more, simply register for a free demo today!

A 360-degree view on intelligent security – now on mobile and web

Security Risk Manager (SRM) helps you automate physical security for a more intelligent world. Explore our full range of solutions in a no-frills, no-obligations demo session today!

You may also be interested in:

People. Process. Technology. The Key Pillars of an Industry-Leading Physical Security Enterprise

Get to know our “People, Process, Technology” business framework and uncover the best practices that can help mitigate security gaps, enhance the efficiency of your personnel, and ensure their safety.

Checklist for Success: Four Things to Consider When Selecting a Security Workforce Management Solution

Given high client expectations, a rapidly changing threat landscape, and the labour-intensive nature of the business, choosing the right security workforce management can be difficult. But SRM makes it easy with this handy guide.

Leslie Tan

Chief Operating Officer

Leslie Tan has held numerous senior positions within product, sales, business development, marketing, and operational teams, spanning a range of industries and in various locations across Asia Pacific.

He has an in-depth understanding of all the strategic and operations functions of a business, including how to develop a group of individuals into a highly productive, unified team.

Before joining Software Risk, Leslie worked for leading global technology and consumer brands and also owned and operated several other businesses.

As COO of Software Risk, Leslie has a broad set of responsibilities—from partnering with the CEO and management team to develop and execute strategic business initiatives, overseeing the day-to-day operations of the business, ensuring compliance with corporate governance, policies and processes, as well as taking a hands-on role in driving all aspects of products/services go-to-market and their performance.

A born and bred Singaporean, with a global mindset, Leslie is a firm believer of the importance of establishing a first-hand understanding of a client’s business to understand their key concerns and objectives and then provide them with a solution to those needs.

Dr Dennis

Chief Technology Officer

With both an undergraduate degree and doctorate in computer science, followed by 10 years of experience as a software engineer and solutions architect, Dennis brings a unique combination of research, teaching, and software engineering expertise to the Software Risk team.

He has worked on both large and small-scale projects and products, as well as consulting to the Australian Department of Defence on intelligence analysis.

Dennis’ passion for technology and solving problems, combined with his qualifications and professional experience, enable him to quickly identify how technology can solve a problem, rather than always relying on people.

He works with his team to develop smart tools that do not rely on language or technical know-how, ensuring accessibility and ease of use.

Dennis and his team of Software Risk software engineers are skilled at assessing client requirements, researching suitable technologies, designing solutions, and developing products.

With a focus on quality, security, and privacy, Dennis’ technology team ensures rigorous testing and evaluation of the features and design before delivering them to market. This commitment provides clients with the certainty that they are investing in a robust and fit-for-purpose product.

Ian Stewart

(Member of ASIS International)

Software Risk’s Founder, Ian Stewart has a wealth of experience in international executive, strategic, and operational roles across commercial and government sectors. In particular, Ian has spent:

  • Close to ten years working in risk management—including six years at a risk management and security company, providing boutique risk solutions in one of the most demanding operating environments in the world;
  • 20 years in the Australian Army; and
  • 2 years in the Australian Police Force.

Consequently, he brings significant industry experience and unique expertise to his role as Software Risk’s Founder. Ian has an innate understanding of his clients’ commercial business drivers as well as the logistics and specific demands involved in providing security operations.

It is this experience and understanding that drives his vision of using technology to keep people safe for Security Risk Manager (SRM); providing security companies and in-house security teams with an innovative, effective, and cost-efficient solution to the management of their operational needs.