Security Personnel Management Hacks to Make Guards More Accountable and Proactive

Importance of motivation and accountability

Maintaining a high level of motivation and accountability is crucial for physical security companies. When security personnel are motivated, they work more efficiently. As there are senior and newly-trained members of varying age and experience within a security team, it can be challenging for management to foster a sense of accountability and ensure consistency in service.

Follow these steps to make guards more accountable and proactive:

1. Plan staff rotations to help keep guards vigilant

  • Train and simulate different site situations to enhance readiness
  • Randomise patrols for personnel
  • Maintain visibility of randomised patrols for accountability

2. Clarify job expectations to encourage better performance

  • Keep track of your personnel’s achievements
  • Recognise success of personnel
  • Set milestones for each patrol
  • Identify and set career goals for personnel 
  • Consider unique duties performed on top of typical duties when identifying milestones

3. Highlight how individual performance can impact business goals

  • Ensure personnel have room for career growth
  • Hold town hall sessions where management can praise exemplary teams or personnel
  • Share positive testimonials from clients

4. Empower your guards with tools so they can take proactive measures

  • Equip teams with tools to counter and mitigate threats
  • Prepare for contingencies
  • Train personnel to be vigilant and ready for action 
  • Provide appropriate security gear 
  • Provide communication devices for real-time reporting
  • Ensure guards submit accurate information for actionable insights

Automate physical security for a more intelligent world with Security Risk Manager

Integrating these strategies along with a security personnel management tool can help your company to be seen as an empowering employer and also as a reliable service provider. One of the best cost-efficient and cloud-based security management platforms which automates physical security operations is Security Risk Manager (SRM). It offers a suite of rapid-response mobile and web applications to make security operations smarter.

A 360-degree view on intelligent security – now on mobile and web

Now that you’ve seen what Security Risk Manager (SRM) can do, why not try it for yourself?

You may also be interested in:

How Tech Can Help Managers and CSOs Set New Standards for Optimal Security Tracking

When security guard tracking becomes a challenge, how can managers look to technology to take security patrol operations to the next level? Here are five tried-and-tested strategies that can help.

Checklist for Success: Four Things to Consider When Selecting a Security Workforce Management Solution

Given high client expectations, a rapidly changing threat landscape, and the labour-intensive nature of the business, choosing the right security workforce management can be difficult. But SRM makes it easy with this handy guide.

Leslie Tan

Chief Operating Officer

Leslie Tan has held numerous senior positions within product, sales, business development, marketing, and operational teams, spanning a range of industries and in various locations across Asia Pacific.

He has an in-depth understanding of all the strategic and operations functions of a business, including how to develop a group of individuals into a highly productive, unified team.

Before joining Software Risk, Leslie worked for leading global technology and consumer brands and also owned and operated several other businesses.

As COO of Software Risk, Leslie has a broad set of responsibilities—from partnering with the CEO and management team to develop and execute strategic business initiatives, overseeing the day-to-day operations of the business, ensuring compliance with corporate governance, policies and processes, as well as taking a hands-on role in driving all aspects of products/services go-to-market and their performance.

A born and bred Singaporean, with a global mindset, Leslie is a firm believer of the importance of establishing a first-hand understanding of a client’s business to understand their key concerns and objectives and then provide them with a solution to those needs.

Dr Dennis

Chief Technology Officer

With both an undergraduate degree and doctorate in computer science, followed by 10 years of experience as a software engineer and solutions architect, Dennis brings a unique combination of research, teaching, and software engineering expertise to the Software Risk team.

He has worked on both large and small-scale projects and products, as well as consulting to the Australian Department of Defence on intelligence analysis.

Dennis’ passion for technology and solving problems, combined with his qualifications and professional experience, enable him to quickly identify how technology can solve a problem, rather than always relying on people.

He works with his team to develop smart tools that do not rely on language or technical know-how, ensuring accessibility and ease of use.

Dennis and his team of Software Risk software engineers are skilled at assessing client requirements, researching suitable technologies, designing solutions, and developing products.

With a focus on quality, security, and privacy, Dennis’ technology team ensures rigorous testing and evaluation of the features and design before delivering them to market. This commitment provides clients with the certainty that they are investing in a robust and fit-for-purpose product.

Ian Stewart

(Member of ASIS International)

Software Risk’s Founder, Ian Stewart has a wealth of experience in international executive, strategic, and operational roles across commercial and government sectors. In particular, Ian has spent:

  • Close to ten years working in risk management—including six years at a risk management and security company, providing boutique risk solutions in one of the most demanding operating environments in the world;
  • 20 years in the Australian Army; and
  • 2 years in the Australian Police Force.

Consequently, he brings significant industry experience and unique expertise to his role as Software Risk’s Founder. Ian has an innate understanding of his clients’ commercial business drivers as well as the logistics and specific demands involved in providing security operations.

It is this experience and understanding that drives his vision of using technology to keep people safe for Security Risk Manager (SRM); providing security companies and in-house security teams with an innovative, effective, and cost-efficient solution to the management of their operational needs.